Terms & Conditions

Acceptance of the Terms of Trade

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms of Trade, which together with our privacy policy govern Lucidlure’s relationship with you in relation to this website. If you disagree with any part of these terms of trade , please do not use our website.

The term Lucidlure refers to the owner of the website whose company registration number is 9901302. The term ‘you’ refers to the user or viewer of our website.

Please read these Terms of Trade carefully as they contain important information, including information on warranties and limitations of liability. By placing an order through the www.lucidlure.co.uk website you acknowledge that you have read and accepted these Terms of Trade. The Products covered by these Terms of trade are those presented on www.lucidlure.co.uk website, subject to availability.

To be eligible to purchase goods on this Site and to lawfully enter into and form contracts on this Site under English law you must: (a) be aged 18 or older; and (b) be the holder of a valid debit/credit card.

Lucidlure will use its best efforts to ensure that any photograph of any of the Products presented on the website is as accurate as possible. Please note, however, that the representation of the Products as produced by your computer screen may differ from the exact Product. we do not warrant that the product descriptions, colours or other content available on the Site are accurate, complete, reliable, current, or error-free. Although we aim to keep the Site as up to date as possible, the information including product descriptions appearing on this Site at a particular time may not always reflect the product exactly at the moment you place an order.

All prices on the website are in pound sterling. Prices are subject to change without notice. The price applicable to any order is the price indicated on the website at the time of submitting the order.

You must pay the order amount by either Visa, Visa Debit, or PayPal at the time of submitting the order. Payments will be made through the secure means so that all information is encrypted by software and no third-parties may have access to this information during the processing of your payment for the Products.

We aim to send out products within 10 working days (Monday-Friday excluding official public holidays) from the date the order was submitted by you.

Lucidlure is not liable once an attempt is made for delivery via Royal mail, ‘you’ the buyer needs to rearrange suitable delivery within the started time period by the courier. once the items have been returned to Lucidlure,  you will contacted to rearrange delivery at the cost of the costumer.

Lucidlure will only be responsible for loss or damage you suffer that is a natural and foreseeable consequence of Lucidlure breaching its obligations under these Terms of Trade, but Lucidlure is not responsible for loss or damage that was not foreseeable, such as for damages resulting from your use of the Internet including the loss of data, any intrusion, virus, service disruption or other unintended issues.

Lucidlure reserves the right, in its absolute discretion, to take any of the following measures if you fail to make a payment in accordance with these Terms of Trade:(a) withhold the supply of and dispose of the Products requested in the order, and/or (b) refuse to deal further with you, and Lucidlue will not be liable to you for any loss or damage directly or indirectly resulting from any such action.

The products are supplied for personal use only and not to be re sold.

Lucidlure shall not be liable for any losses relating to any business of yours, for example, lost revenue, income or profits, lost data or any interruption to your business.

You must follow any instructions Lucidlure may give you in relation to the safe use or storage of the Products. Lucidlure will not be responsible for any damage to the Products which is caused by your failure to follow these instructions.

If you receive a Product that is not of satisfactory quality, you can contact Lucidlure for a replacement or, where this is not possible, for a refund. Please contact Lucidlure at enquiries@lucidlure.co.uk

Lucidlure takes every means to ensure orders are packed correctly and securely once they have left the premises Lucidlure is not responsible.  If you received an item damaged please email us at enquiries@lucidlure.co.uk with photo evidence and we will endeavor to resolve the issue.  our products are made is small batches and we use natural ingredients, therefore please note there may be variations in colour and scent from batch to batch.

Your right to cancel the purchase

As a consumer, you have the right to return the Products, without any reason within 7 working days from the receipt of the Products.
If the return of the Products is not because of a product defect or an error committed by Lucidlure, you will have to pay the shipping charges for the return of the Products.

If you exercise this right to return the Products, you will return the Products ordered, in a state fit for their resale and in their original packaging. Please contact us Via email to arrange this at enquiries@lucidlure.co.uk
Lucidlure will refund you within 30 days from the exercise of your right to cancel the purchase.

Should you make an error when ordering online, Lucidlure will gladly exchange your Product for the Product you intended to purchase. The returned item must be unopened and in its original salable condition. You are responsible for the shipping and additional postage charges.

You have sole responsibility for determining the suitability of the Products for the purposes for which you intend to use them. Lucidlure we not except any returns or refunds on items which have been open or used. you as the buyer are responsible to ensure you have read all the ingredients listed on each product.

You will be responsible for any shipping costs incurred when sending the Products back to us.

Should there be any issue with the product please email us at enquiries@lucidlure.co.uk and we will endeavor to sort the issue out. Please retain your postal receipt until you are certain your parcel has been safely received by Lucidlure. We may need to see this if we fail to receive your package.

Personal data

Information provided by you for the order of the Products will be automatically processed by Lucidlure.

We do not accept liability for any loss or damage that you suffer as a result of using this website.

Nothing in these terms and conditions shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom

Copyright

All designs, text, graphics and their selection and arrangement on this website are the copyright of Lucidlure Limited or its content providers. Any other use of materials on this site without Lucidlure Limited prior written consent is strictly prohibited.

Law and jurisdiction

These terms and conditions are governed by English law. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales.

The LUCIDLURE Logo, are a registered Trademark of LUCIDLURE Limited.
All right reserved 2017